Returns & Exchanges
The UBC Bookstore is committed to ensuring your satisfaction with every purchase through a straightforward and transparent return process. Items in original condition may be returned within 30 days of purchase with a valid receipt.
Verify Eligibility
Ensure your item is in its original, unworn, or unopened condition with all tags and packaging intact before initiating a return.
Gather Documentation
Locate your original sales receipt or digital order confirmation email to serve as proof of purchase for the transaction.
Choose Return Method
Visit our physical campus location for an immediate refund or use our online portal to generate a prepaid shipping label for mail-in returns.
Receive Refund
Once your return is inspected and approved, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing